Terms & Conditions

Introduction 

 Welcome to Floranza's webshop. By using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.

Intellectual Property Rights

 All content, design, text, graphics, logos, and the selection and arrangement thereof, and all software compilations, underlying source code, software, and all other material on this website are the property of Floranza or its licensors. All rights are reserved. You may use this content for personal, non-commercial use only. Unauthorized use, reproduction, or distribution of any content is prohibited.

Account Registration:

To use certain features of the site, you may need to register an account. You agree to provide accurate and complete information and to update such information as necessary. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

Orders and Payments

We strive to make your shopping experience with Floranza as seamless and enjoyable as possible. Here’s what you need to know about placing and paying for your order:

• Order Acceptance and Availability: We do our best to keep all items in stock, but occasionally an item may be unavailable. All orders are subject to acceptance and availability. If an item you ordered is out of stock, we will notify you promptly and provide options for a refund or a suitable alternative.
• Pricing: Our prices are competitive and reflect the quality of our products. Prices may change without prior notice, but we will always honor the price listed at the time of your order.
• Order Refusal: While we aim to fulfill every order, we reserve the right to refuse any order. Reasons for refusal may include but are not limited to issues with payment or stock availability. If we have to refuse your order, we will notify you as soon as possible and provide a full refund if payment has already been made.
• Payment Methods: We offer a variety of payment options to make your purchase as convenient as possible. We accept credit and debit cards and other payment methods as listed on our website

5. Delivery Process

 We take great care in packaging and delivering our products to ensure they arrive in optimal condition. Our products are carefully selected, packed, and shipped to minimize stress and damage during transit. Once your order is placed, we will process and dispatch it promptly. Delivery times may vary based on your location and the specific products

• Plants and Flowers: We take great care in packaging and delivering our plants and flowers to ensure they arrive in the best possible condition. Our plants and flower arrangements are carefully selected, crafted, and shipped to minimize stress and damage during transit. Delivery times may vary based on your location and the specific items ordered.
•  Other Items: All other non-custom and non-perishable items are packaged securely to ensure they reach you in perfect condition. Delivery times for these items will also vary based on location and availability.
•  Delivery Charges : Orders over 200 riyals will enjoy free delivery. For orders under 200 riyals, a delivery charge of 20 riyals will apply.

 Receiving Your Order

 Upon receiving your order, we recommend that you unpack and inspect your items immediately to ensure they are in good condition and match your order

• Plants and Flowers: If you receive a damaged or wrong plant or flower arrangement, please follow these steps:
• Immediate Action: Take a clear photo of the damaged or incorrect item immediately upon receipt.
• Notification: Send the photo along with a description of the issue to our customer support within 24 hours of receiving the item.
• Assessment: Our customer service team will assess the situation and determine the appropriate action, which may include a replacement or a refund.

Return and Exchange Policy

• Plants and Flowers: Due to the perishable and custom nature of our plants and flower arrangements, we do not accept returns or exchanges unless:
• Wrong Item Delivered: If the item delivered does not match your order.
• Damaged or Defective Item: If the plant or flowers are damaged or defective upon delivery (with photo evidence).
• Care Instructions: 
• To ensure the longevity and freshness of your plants and flowers, please follow the care instructions provided in the website. We are not responsible for plants or flowers that are damaged due to improper care or neglect after delivery.
• Other Items: For all other non-custom and non-perishable items, we offer a 7-day return policy:
• Eligibility: Items must be returned within 7 days of receipt, in their original condition, and not defective or damaged.
• Process: Contact our customer service team to initiate a return. Provide your order number and reason for the return.
• Refund: Once the returned item is received and inspected, we will process your refund or exchange. Shipping costs for returns may be the responsibility of the customer unless the item is defective or incorrect.

Product Descriptions and Availability

We strive to ensure that all product descriptions, prices, and availability information are accurate. However, errors may occur. We reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice. If a product you order is out of stock, we will notify you and may offer an alternative product or a refund.

Use of the Website

You agree not to use our website for any unlawful purpose or in any way that may harm our business or reputation. You must not engage in any activity that interferes with or disrupts the website or its services.

Privacy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

 Limitation of Liability

Floranza shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of or inability to use our website or products. Our total liability to you for any claim arising out of or relating to these terms or the use of our website shall not exceed the amount paid by you for the products.

Indemnification

You agree to indemnify, defend, and hold harmless Floranza, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of the website or violation of these terms.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of QATAR. You agree to submit to the exclusive jurisdiction of the courts in the state of QATAR for any disputes arising out of or relating to these terms.

Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes signifies your acceptance of the updated terms.

Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at

Entire Agreement

These terms and conditions constitute the entire agreement between you and Floranza regarding your use of our website and supersede any prior agreements or understandings.